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“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Freshsales. Nutshell’s standout features include:
Freshsales is a CRM offered by Freshworks, a company that provides a variety of digital marketing solutions. Freshsales offers a basic, limited free plan, as well as paid plan options. It also offers a 21-day free trial if you’re interested in trying it out.
Despite all these, users express dissatisfaction with its reporting capabilities, citing a lack of depth. The customer support team, a crucial component for navigating CRM issues, is often deemed unhelpful by many Freshsales users. Integration options also pose challenges, with complaints about limited choices and subpar quality.
Nutshell is an award-winning CRM platform that helps B2B sales, marketing, and customer teams work together to close more deals and retain more customers.
Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible set up, and available features.
Furthermore, Nutshell Sales’ features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews. Plus, we have a full Marketing Suite and Engagement Suite, with some of our marketing and engagement tools included with your Nutshell Sales license.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell not only seamlessly syncs with all of Google Workspace (download our Chrome extension), but we also sync seamlessly with all of Microsoft 365 (download our Outlook extension).
Freshsales boasts “award-winning service” on its customer relationship management (CRM) software page. But as with most services, it takes more than a cursory look to know what you’re buying. Nutshell’s comparison with Freshsales gives you an idea of what existing customers love and hate about the site, so you can decide which software is best for you.
A quick visit to the Freshsales website shows you funky graphics and a commitment to accelerating revenue with customer-focused sales. Freshsales shines in matters of graphic design and ease of payment. Clients laud the brand’s attractive graphics and visual reporting efforts. They also note smooth credit card payments and contact filtration options.
Past the attractive start, though, many customers encounter significant concerns, like:
What brings Freshsales customers the most challenges of all is the lack of customer support. When they encounter issues, they’re often left to deal with them alone or without an avenue to manage them at all. This is especially problematic when it comes to the frequent billing concerns, including stopped auto-renewals, which cannot be restarted without contacting customer support.
When it comes to Freshsales alternatives, Nutshell is the clear winner with:
We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.
We regularly add new features and update our software to provide superior service, including:
Very straightforward. We don‘t need to send our salespeople to ‘Nutshell Camp’ to learn how to use the product
Kevin E. TrustWorkz, Inc.
CRM is Nutshell’s flagship feature that is available in our Sales Suite. Our Sales Suite has 5 plan tiers to help you choose the best plan for your budget and required features. Below, we’re comparing our most popular Sales plan (Sales Pro) to Freshsales’ most comparable plan.
PER USER COST
Comparisons based on similarly-priced packages (Nutshell Sales Pro and Freshsales Pro)
MULTIPLE CUSTOMIZABLE PIPELINES
Sales Pro customers can define unique sales pipelines to track entirely different types of sales and processes. Each pipeline has its own stages, goals, etc.
SALES PROCESS GUIDANCE
Provide guidance for your team during each stage of your sales process, outline the next best action, and automate reminders.
CONTACT LIMIT
Unlimited contact and company records.
DATA STORAGE LIMIT
Unlimited data storage.
ONE-CLICK PHONE DIALING/ RECORDING/ LOGGING
Integrate with your phone system or preferred communication platform and call from within Nutshell.
NATIVE GOOGLE/ G SUITE INTEGRATIONS
Native email marketing software integration.
PIPELINE MANAGEMENT FEATURES
Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.
MAPS AND LOCATION SERVICES
An interactive map in your CRM to find which leads, companies, and contacts are nearby.
EMAIL MARKETING WITH AUTOMATION
150 monthly trial sends included. Paid plans based on the number of Contacts and start at $5/month
AUTOMATIC INFO GATHERING AND FIELD POPULATION
Automatically gathers firmographic data to make your companies smarter than ever.
EMAIL TEMPLATES
Use Nutshell’s pre-built email templates.
AUTOMATED PERSONAL EMAIL SEQUENCES
Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.
ABILITY TO TAG TEAM MEMBERS IN NOTES / TIMELINES
Have the ability for your team to do @-mentioning and alerts.
MOBILE BUSINESS CARD SCANNER
Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.
WEB CHAT TOOL
Sales Pro customers have access to our Nutshell Engagement Foundation tier features, including unlimited Web chat tool usage, chat thread assignment, chat conversation management, and data collection through forms.
$42 per month billed annually,
$49 per month billed monthly
5 fully customizable pipelines
Yes
Unlimited
Unlimited
Yes
Yes
Drag-and-drop board, list view, chart view, map view
Yes
Fully integrated email marketing
With Nutshell Intelligence
Unlimited
Unlimited
Yes
Included in iPhone/Android apps
Unlimited
$39 per month billed annually,
$47 per month billed monthly
Limited customization
No – you can’t define the next best action for your team
Unlimited
5GB limit
Yes
Yes
Drag-and-drop board, list view, chart view
No
No
None
Unlimited
Up to 10 per user
With Freshchat add-on at additional cost
Not included – third-party apps available
With Freshchat add-on at additional cost
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
When making CRM comparisons with Freshsales, Nutshell should be on your radar. That’s because we offer:
Nutshell strives to combine comprehensive feature implementation and a user-focused interface to deliver real value. Based on our results, we know our customers agree we’ve hit the mark. Your Nutshell and Freshsales comparisons are complete—start your free 14-day trial today.
The perfect blend of function and ease of use! I can’t believe how good Nutshell is!
Alan P. Skytop Business Loans
We left Hubspot for Nutshell because Hubspot was too complex. Nutshell makes software for humans.
Daniel H. EOS
We came over from Salesforce after six years of use and our sales team couldn’t be happier.
Matthew W. SafetySync
The perfect blend of function and ease of use! I can’t believe how good Nutshell is!
Peter K. Formfunc Studio
A perfect system that meets all our requirements; Flexible and easy to customize.
Vimmi
Find out more about our affordable plans, packed with the features your business needs.
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