“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Zendesk Sell. Nutshell’s standout features include:
Zendesk Sell is a sales automation tool designed to enhance productivity, processes, and pipeline visibility for sales teams. Zendesk comes equipped with a customizable dashboard that allows you to track leads from the moment they enter your sales funnel until they convert into a customer or client.
Zendesk Sell has some strengths and some shortcomings reported by users. Issues include difficulties in finding solutions through their customer support, search functionality problems, cumbersome object and contact management, and offline mode limitations.
Nutshell is an award-winning CRM platform that helps B2B sales, marketing, and customer teams work together to close more deals and retain more customers.
Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible set up, and available features.
Furthermore, Nutshell Sales’ features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews. Plus, we have a full Marketing Suite and Engagement Suite, with some of our marketing and engagement tools included with your Nutshell Sales license.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell not only seamlessly syncs with all of Google Workspace (download our Chrome extension), but we also sync seamlessly with all of Microsoft 365 (download our Outlook extension).
As Zendesk gets reacquired by a new organization, many brands are anticipating the worst and searching for customer relationship management (CRM) software alternatives. If you’ve found yourself in this boat, know that Nutshell is here to help. We offer the same essential features as Zendesk with an emphasis on improved automation functions and communicative support.
Many organizations choose Zendesk in the first place because its impressive scalable platform is ready to grow with you as your business needs evolve. Its built-in reporting functions help you keep track of all your most important communications, sales, and other data. Zendesk’s site also boasts a responsive support team, which is crucial to brands like yours that are dedicated to constant success and growth.
Despite all these excellent promises, many users have found Zendesk’s application to tell a different tale.
This dissonance is most notable in matters requiring customer support. Users may need immediate assistance—instead, they’re led through something of a scavenger hunt as they attempt to find the pages on Zendesk’s website that even offer the live support window. Once they do, users have to answer a series of questions and essentially jump through hoops to prove their concern warrants conversation with a live operator.
As the company changes hands, this issue is only expected to worsen and be joined by other concerns, such as:
When making CRM comparisons with Zendesk Sell, Nutshell should be on your radar. That’s because we offer:
We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.
We regularly add new features and update our software to provide superior service, including:
We have built an amazing sales process in Nutshell that has led to us having around a 30% close rate for all our leads.
Mathew W. SafetySync
CRM is Nutshell’s flagship feature that is available in our Sales Suite. Our Sales Suite has 5 plan tiers to help you choose the best plan for your budget and required features. Below, we’re comparing our most popular Sales plan (Sales Pro) to Zendesk Sell’s most comparable plan.
PER USER COST
Comparisons based on similarly-priced packages (Nutshell Sales Pro and Zendesk Sell Growth)
SALES REPORTS AND ANALYTICS
Instantly view how you’re tracking against quota and previous periods, and segment by product, rep, lead source, and more to identify what’s really driving your sales.
LIVE CUSTOMER SUPPORT
Available on Monday through Friday from 7:30 am to 5:30 pm EST (excluding holidays)
CONTACTS AND COMPANY RECORDS
Unlimited contact, company records and data storage.
IN-APP PHONE DIALING AND RECORDING
Integrate with your phone system or preferred communication platform and call from within Nutshell.
PIPELINE MANAGEMENT FEATURES
Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.
EMAIL TEMPLATES
Use Nutshell’s pre-built email templates.
NATIVE EMAIL INTEGRATIONS
Native email marketing software integration.
PERSONAL EMAIL SEQUENCES
Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.
MARKETING EMAILS AND AUTOMATED DRIP SEQUENCES
Email marketing is an add-on that starts for as little as $5/mo and is based on the number of contacts. Even without adding email marketing, you are able to send up to a certain number of emails with email marketing based on your CRM plan.
EMBEDDABLE WEB FORMS
Design simple web forms that capture customer information and automatically create new contacts and leads.
FREE IPHONE/ANDROID APPS
Included mobile app from the App Store or Google Play to access the power of Nutshell anywhere.
MOBILE BUSINESS CARD SCANNER
Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.
WEB CHAT TOOL
Sales Pro customers have access to our Nutshell Engagement Foundation tier features, including unlimited Web chat tool usage, chat thread assignment, chat conversation management, and data collection through forms.
$42 per user per month billed annually,
$49 per user per month billed monthly
Included
Online chat
Unlimited
Unlimited
Drag-and-drop board, list view, map view, chart view
Unlimited
Gmail, Exchange, Outlook
Included; personal email sequences can be set up to automatically trigger based on pipeline stage
Can send 150 emails per month for free; additional charge per contact above limit (Paid plans starting at $5 for 100 Contacts)
Included
Yes; ability to view lead lists/segments on an interactive map available in iPhone app
Included
Yes
$55 per user per month billed annually,
$69 per user per month billed monthly
Included
Online chat
Limited
Unlimited
Drag-and-drop board
Unlimited
Gmail, Exchange, Outlook
Up to 50 recipients per user
Not available
Included
Yes; ability to view leads on an interactive map
Not included; third-party apps available
Yes
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
When making CRM comparisons with Zendesk Sell, Nutshell should be on your radar. That’s because we offer:
Awesome service. The White Glove Important service convinced me to roll this out to my entire company.
Steve K. Speedwagon Properties
A perfect system that meets all our requirements; Flexible and easy to customize.
Vimmi
Nutshell—somehow—made me *want* to use a CRM again. Might be a first.
Lisa L. Generations Now LLC
Nutshell gives us insights into our business through their reporting, and the CRM is easy fr our sales and onboarding teams to use. I highly recommend them for a growing Saas.
Brian S. Testimonial Tree
Your customer service is hands-down the best I’ve seen in a long time. It is greatly appreciated. Keep up the good work!
Ryan M. Reichel Insulation
Find out more about our affordable plans, packed with the features your business needs.
Join 30,000+ other sales and marketing professionals. Subscribe to our Sell to Win newsletter!
